TERMS AND CONDITIONS
INDEXSHOP ONLINE SALE OF PRODUCTS
PLEASE READ CAREFULLY
We draw your attention to these terms and conditions which apply whenever you buy Products from us online.
Please read them carefully before you proceed to make your purchase because they explain important information about the basis on which we will sell Products to you.
By placing an order you agree to be bound to these terms and conditions. They apply to all users of the website. We may amend the Terms from time to time and you are advised to check them regularly for any changes which we make.
This website is aimed at people who are consumers. The website is designed to comply with Portuguese law. You may be viewing the website in a market in which we do not commonly sell our Products and we cannot be held responsible for non-compliance with any law in relation to this website or its contents.
This website is operated by Target Parallel Lda, a company registered in Portugal with VAT registration number PT 510101470. We are a private company.
We have taken great care in compiling this website but neither we nor other associated companies will be responsible for any damages, losses or costs, however they arise as a result of your use of or reliance on the website
Although we aim to provide information which is accurate and up to date, we do not guarantee to do so.
We may change, remove or in any other way adapt the content of our website at any time and without advance notice.
HOW TO USE THIS WEBSITE
All information which you submit should be accurate, truthful and should not be copied.
You must use your own identity at all times when using the website and should ensure that all information which you provide is accurate and up to date to the best of your knowledge. You must not use information about any other person except if you have their permission to do so.
We will not be liable for any loss or damage which you suffer as a result of any harmful material infecting your computer, data or other material due to your use of our website.
The copyright and other ownership rights, known as 'Intellectual Property Rights', in this website and its contents, including design, text, logos, trade names, graphics, software and any other material, are owned by us or our licensors.
Anyone may view this website and print pages from it for personal use only, for browsing our products and placing an Order with us. Any other use is strictly prohibited without our prior written consent.
You must not make any copy of any material from the website for any business related use whatsoever.
You must not in any way copy, reproduce or use any trademarks, logos or brand names which appear on the website.
OUR RIGHTS IN THE PRODUCTS
All ownership rights known as intellectual property rights in the Products including all designs, trademarks, brand names, images and logos are and shall remain our property or those of our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to you. You must not offer the Products for resale.
OUR AGREEMENT FOR THE SALE OF PRODUCTS AND THE ORDERING PROCESS
The website displays Products which are advertised for sale and gives information about them. By advertising Products on the website, we are inviting you to place an Order with us. If you place an Order, we are not obliged to accept that Order and the Contract between us will only be formed if and when we accept your Order. You may include any number of items within a single Order, subject to any restrictions set out in these Terms and each Order which you place will be a separate Contract between us. We reserve the right to refuse to supply Products to any person.
Any variation of the Contract must be confirmed in writing by us.
The Products shown for sale on this website are intended for private, consumer use and you must not resell Products or offer them as a commercial enterprise. We reserve the right to limit the total value of Products which can be included in an Order.
PRICES AND PAYMENT
Prices are as published on the website when we accept your Order. Prices are in Euros and include VAT (if applicable). Delivery charges are not included in the price.
We may amend prices at any time. Where there is a difference between a price at the time the Order is made and when it is accepted, we will inform you by email or telephone and ask you if you wish to proceed. If you decline and for any reason payment has already been taken, it will be re-credited to your credit or debit account.
We must receive payment for the Products in full before they are dispatched.
If we do not have sufficient stock of products, we will notify you by e-mail or telephone and your credit or debit card transaction will be cancelled so that you will not be charged. We will do this as soon as possible and by no later than 30 (thirty) days from the due delivery date. We will not be responsible for any compensation if products which you order are not available for any reason.
We will validate the names, addresses and other details supplied by you against commercially available records. By ordering from us you agree to such checks. These measures are taken to protect you, to ensure your shopping experience with us is as secure as possible.
To cancel, you must tell us in writing by e-mail that you want to do so.
Your order can be cancelled until the payment is made. If we don't receive the payment or a response from you within a maximum period of 5 working days, the order will be considered nule and the products will be available again.
You must also keep the Products in a re-sealable condition in their original packaging and send them back to us as soon as possible but must do so within 30 (thirty) days of the e-mail confirming shipment. Our contact details are:
Online Customer Services
Target Parallel - Indexshop
Avenida dos Combatentes da Grande Guerra 307 2º
4200-189 Porto, Portugal
We will not be responsible for any costs which you might incur in returning Products to us.
We will refund the money due to you as soon as possible but by no later than 30 (thirty) days from the day on which you tell us that you wish to cancel. We will refund the price of the returned Products but you will not be entitled to a refund of the delivery charge.
If you do not return the Products, we may arrange for collection and recover from you, our direct costs of doing this either by reducing the amount of the refund by the collection cost or in any other way we believe is reasonable. This will not affect your rights if the Products are faulty.
IF THINGS GO WRONG
We warrant that the Products which we supply are of satisfactory quality and are fit for the purpose for which Products of that nature are commonly supplied.
If you return Products to us for a reason other than if you change your mind, we will inspect the Products and either replace them or refund the full purchase price for Products which we reasonably accept are defective or faulty or which are otherwise not in accordance with the Contract.
This is subject to you returning the Products to us within a period within 30 (thirty) days of the e-mail confirming shipment. This is known as the "Warranty Period".
We will replace the Products or refund you provided that the defect or fault is not caused by usual wear and tear, damage caused deliberately or accidentally, your negligence or if you fail to follow product instructions or if the Products have been misused, altered or repaired without our approval.
Any refund will also include any delivery charges which you have paid and your cost of returning the Products to us. If we do not find any fault or defect then your cancellation and refund rights are limited to those set out above although this does not affect your statutory rights.
If you believe that Products have a defect then you should not make any further use of them before returning them to us. After the Warranty Period, refunds and exchanges shall be at our discretion except that your statutory rights are not affected. These are your rights granted by law and which cannot be changed by us.
If you wish to return Products in accordance to the written above you may return the Products in an unused condition to us (by courier or recorded delivery please,) to our address.
We will aim to process your refund or replace the Products as soon as possible but will do so within 30 (thirty) days of you returning the Products to us.
Finally, whenever you return Products to us either because you believe they are faulty or because you change your mind, we ask that Products are returned to us, either by recorded delivery or courier so that you have proof of posting. We will not be responsible for Products which are lost or damaged in the post.
We aim to deliver the Products within the indicative timescales shown on our website. However time is not of the essence for delivery or performance which means that we will not be responsible if Products are delivered outside those times and we will not be liable for the consequences of any delay. If we are unable to deliver the Products within the indicated timescale, we shall use reasonable efforts to tell you this by e-mail and give an amended delivery time. We will not be liable for the consequences of any delay.
If Products are out of stock then we will let you know by e-mail and let you know if any alternatives are available. We will try to replenish low stock levels as soon as possible although we will not be obliged to do so. If you order more than one product, we do not guarantee that all Products will be delivered to you in one delivery and we reserve the right to deliver in instalments.
Ownership of the Products will only pass to you when we receive full payment including delivery charges. The Products will be at your risk from the time of delivery and you should therefore take reasonable care of them.
If the Products or quantity which you receive are not as you ordered due to our error then you should inform us by telephone, email or letter using our contact details as soon as possible after you receive the Products and become aware of the error. We will make good any error. We will also reimburse to you any delivery costs which you incur in sending the incorrect Products back to us.
Any Products which you receive in error and intend to return should not be used by you.
Products will be delivered to the address which you provide in the order process however delivery practices may vary depending on which carrier is delivering the Products. You must provide a valid address for delivery. The delivery method which we use may vary depending on the nature and number of the Products. We shall select what we think is the most appropriate delivery method for the Products.
Some of our products are sent directly by the manufacturer.
Products that are sent directly by the manufacturer are identified on the product information.
It can happen that you receive your order separately if you buy products from different manufacturers. A time lapse of delivery of the items of your purchase can also happen.
If you wish to receive a full package with your purchase, please contact us to firstname.lastname@example.org
We will not be in any way responsible to you for a failure to sell Products which you wish to buy or otherwise for a failure to comply with our obligations under the Contract or any costs or liabilities which you incur as a result of any circumstances beyond our reasonable control including but not limited to any act of God, flood, fire, trade dispute, lack of third party materials or services or terrorist acts.
The Contract between you and us is binding. You may not transfer or assign your rights or obligations to another person without our express agreement. We may transfer or assign our rights and obligations under the Contract or appoint third parties to assist us in performing our obligations at any time provided that this will not reduce our obligations to you.
If any clause of this Contract is found in any way to be void by a Court or other competent authority then all other clauses of the Contract will continue to apply.
If either we or you do not at any time act on any rights which we have under this Contract then it will not affect the rights of either of us to enforce any rights at a later stage. If either of us chooses not to rely on a right which we have, it will not affect any other rights which either of us has.
This Contract is subject to Portuguese law and both we and you agree that any dispute arising under or connected to it will be decided by the Portuguese courts.
No changes to the Contract will bind either of us unless we agree to them in writing. We may amend these Terms at any time and without notice to you. Any change will take effect immediately after being posted on the website and will be deemed to be accepted by any person who uses the website. Where you have already placed an Order which we have accepted, the Contract will remain subject to the version of the Terms which were in place at the time at which you placed your order.
Any notice you send to us will be deemed delivered as follows, depending on how you send it: on the day on which it was posted if you post the notice as shown on proof of postage; or on the day on which it is sent correctly if by email; and in each case it should be sent to our address.
The Contract is the entire agreement and understanding between us in respect of its subject matter and will supersede and replace any prior agreements, understandings or arrangements whether written or verbal. We each acknowledge that in entering into the Contract neither of us has relied on any representation or promise given by the other or implied from anything said or written other than as specifically set out in the Contract or on the website.
If you have complaints or queries about our website, please contact:
Target Parallel - Indexshop
Avenida dos Combatentes da Grande Guerra 307 2º
4200-189 Porto, Portugal